National Bank of Pakistan Jobs 2024 Online Apply
National Bank of Pakistan Jobs 2024 Apply Online is inviting applications for various job openings. Candidates can apply online through the official website www.nbp.com.pk by filling out the NBP Jobs application form. The NBP Jobs 2024 advertisement details all available positions and the last date to apply online is crucial. Interested applicants should not miss the opportunity to join by ensuring their application is submitted before the NBP Jobs 2024 last date.
For more information and to apply online visit the Sidat Hyder Jobs National Bank apply online portal. Don’t delay—start your career with NBP today. We are looking for talented, dedicated, and experienced professionals to join our Information Technology team in Karachi. Explore the exciting career opportunities below and be part of a team that drives sustainable growth and development.
Available Positions
Unit Head – Payment Switch & Internet Payment Gateway (AVP/VP)
Reporting to: Wing Head – Alternative Delivery Channel
Educational/Professional Qualification:
- Minimum Bachelor’s degree in IT, Computer Science, Engineering, or an equivalent field from a recognized local or international university.
- Candidates with a Master’s degree in IT, Computer Science, Engineering, or relevant certifications will be preferred.
Experience:
- Minimum 6 years of experience in Financial Applications, Banking Applications, or managing Enterprise Payment Systems, preferably in banks.
Other Skills/Expertise/Knowledge Required:
- In-depth knowledge of Alternative Delivery Channels.
- Proficiency in application management, support, development, and lifecycle management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Expertise in E-Commerce gateway implementation, E-Banking (ADC), ATM management, Visa debit card issuance, IVR, POS network, VAS services, utility bill payments, IBFT, electronic payment gateways, and web-based technologies.
- Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties/Responsibilities:
- Manage the Enterprise Payment System, HSM, and Card Management System.
- Supervise support for ATM transactions, cards, and mobile application registration.
- Oversee switch-related projects, testing, and collaboration with business groups for Business Requirements Document (BRD) preparation.
- Lead project activities related to Alternate Delivery Channels (ADC).
- Develop and maintain technical documentation for ADC channels.
- Conduct training sessions for ADC applications and facilitate smooth implementation of projects.
- Liaise with business teams, vendors, and stakeholders for ongoing and new projects.
- Coordinate with 1-Link and other channels for different scheme certifications.
- Generate MIS reports for stakeholders.
- Perform other assignments as directed by supervisors.
Digital Service Support Officer (OG-II/OG-I)
Reporting to: Unit Head – Digital Services
Educational/Professional Qualification:
- Minimum Bachelor’s degree in IT, Computer Science, Engineering, or an equivalent field from a recognized local or international university.
- Candidates with a Master’s degree in IT, Computer Science, Engineering, or relevant certifications will be preferred.
Experience:
- Minimum 3 years of experience in Mobile Banking, Internet Banking, or Raast Application support/development.
Other Skills/Expertise/Knowledge Required:
- Comprehensive knowledge of Internet Banking and ADC channels/applications.
- Strong analytical, decision-making, and problem-solving skills.
- Effective communication skills for both technical and non-technical audiences.
- Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties/Responsibilities:
- Provide day-to-day support for Internet banking application issues and manage enhancements in Mobile/Internet Banking/Raast applications.
- Coordinate testing with vendors and stakeholders, assist with SIT & UAT, and manage changes.
- Develop and execute user acceptance test plans.
- Maintain and improve system performance through proactive problem resolution.
- Liaise with internet banking application vendors, supervisors, team leaders, and third parties to gather information and resolve issues.
- Perform other assignments as directed by supervisors.
CRM Technical Support Officer (OG-II/OG-I)
Reporting to: Unit Head – Call Centre & CRM
Educational/Professional Qualification:
- Minimum Bachelor’s degree in IT, Computer Science, Engineering, or an equivalent field from a recognized local or international university.
- Candidates with a Master’s degree in IT, Computer Science, Engineering, or relevant certifications will be preferred.
Experience:
- Minimum 3 years of experience in Call Centre Support, Customer Relationship Management, or ADC Application support/troubleshooting, preferably in banks.
Other Skills/Expertise/Knowledge Required:
- Knowledge of Call Centre, IP Telephony, CRM applications, and UAN/Call Centre.
- Basic understanding of Database and Middleware integration.
- Strong analytical, decision-making, and problem-solving skills.
- Effective communication skills for technical and non-technical audiences.
- Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties/Responsibilities:
- Manage day-to-day support for call centre application issues and CRM application enhancements.
- Coordinate with vendors and stakeholders for testing, SIT, and UAT.
- Develop and execute user acceptance test plans.
- Maintain and improve call centre, CRM, and CMS IT operations by monitoring system performance and resolving issues.
- Liaise with vendors, supervisors, team leaders, and third parties to gather information and resolve issues.
- Perform other assignments as directed by supervisors.
Payment Switch System Officer (OG-II/OG-I)
Reporting to: Unit Head – Payment Switch & Internet Payment Gateway
Educational/Professional Qualification:
- Minimum Bachelor’s degree in IT, Computer Science, Engineering, or an equivalent field from a recognized local or international university.
- Candidates with a Master’s degree in IT, Computer Science, Engineering, or relevant certifications will be preferred.
Experience:
- Minimum 3 years of experience in Alternative Delivery Channels (ADC) support, preferably in banking.
Other Skills/Expertise/Knowledge Required:
- Expertise in E-Commerce gateway implementation, E-Banking (ADC), ATM management, Visa debit card issuance, IVR, POS network, VAS services, utility bill payments, IBFT, electronic payment gateways, and web-based technologies.
- Proficiency in SQL/Oracle and understanding of systems and standards related to Switch (like XML and ISO 8583).
- Strong analytical, decision-making, problem-solving, and time management skills.
- Desire to work within a cohesive, high-performing, and close-knit team.
- Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties/Responsibilities:
- Manage the IRIS enterprise payment system, HSM, Dexis, and Card Management System.
- Provide support for ATM transactions, cards, and mobile application registrations.
- Design and execute test scripts and test scenarios to validate preliminary results.
- Generate MIS reports for stakeholders.
- Perform other assignments as directed by supervisors.
CRM Application Support Officer (OG-II/OG-I)
Reporting to: Unit Head – Call Centre & CRM
Educational/Professional Qualification:
- Minimum Bachelor’s degree in IT, Computer Science, Engineering, or an equivalent field from a recognized local or international university.
- Candidates with a Master’s degree in IT, Computer Science, Engineering, or relevant certifications will be preferred.
Experience:
- Minimum 3 years of experience in Call Centre maintenance and/or CRM Application support/integration.
Other Skills/Expertise/Knowledge Required:
- Knowledge of Call Centre, IP Telephony, CRM applications, and UAN/Call Centre.
- Understanding of Database and Middleware integration.
- Strong analytical, decision-making, and problem-solving skills.
- Effective communication skills for technical and non-technical audiences.
- Proficient in MS Office suite (Outlook, Excel, Word, and PowerPoint).
Outline of Main Duties/Responsibilities:
- Provide day-to-day support for call centre application issues and CRM application enhancements.
- Maintain and improve call centre, CRM, and CMS IT operations by monitoring system performance and resolving issues.
- Coordinate with vendors and stakeholders for testing, SIT, and UAT.
- Develop and execute user acceptance test plans.
- Liaise with vendors, supervisors, team leaders, and third parties to gather information and resolve issues.
- Perform other assignments as directed by supervisors.
Application Process
Interested candidates who meet the eligibility criteria are invited to apply online by visiting Sidat Hyder Careers (https://www.sidathyder.com.pk/careers )within 10 working days from the date of this advertisement. Only shortlisted candidates will be contacted for test and/or panel interviews. Please note that no TA/DA will be admissible for test/interview.
National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals, regardless of gender, religion, or disability.
Official Advertisement
